Terms & Conditions

Last updated: August 2026

By booking an appointment with Afro Hair Trends, you agree to the following terms and conditions.

Appointments & Deposits

A deposit may be required to secure your appointment.

Your appointment is not confirmed until the required deposit has been successfully paid.

Selecting “Pay on Site” or submitting a booking request without paying the required deposit does not guarantee or secure an appointment.

Any remaining balance is payable in accordance with the payment options provided by the salon.

Cancellation Policy

We require at least 72 hours’ notice if you wish to cancel your appointment.

Cancellations made within 72 hours of the appointment may result in the loss of your deposit.

Failure to attend an appointment without cancelling (“no-show”) will result in the deposit being forfeited.

Rescheduling

We require at least 72 hours’ notice to reschedule an appointment without losing your deposit.

Requests made within 72 hours of the appointment may result in the original deposit being forfeited and a new deposit being required to secure another appointment.

Late Arrivals & Late Fees

Please arrive on time for your appointment.

We provide a 10-minute grace period. If you arrive more than 10 minutes late, a late fee may be charged.

Depending on how late you arrive and whether there is sufficient time to complete your service without affecting other customers, we may need to shorten, change or cancel your appointment.

If your appointment has to be cancelled because of late arrival, your deposit may be forfeited and a new deposit may be required to make another booking.

Service Satisfaction & Refunds

We want customers to be happy with their hair. If at any point during your appointment you are unhappy with any aspect of the service, please tell your stylist immediately so that we have an opportunity to address your concern before the service is completed.

If you notice a problem after leaving the salon, please contact us within 48 hours of your appointment. We will assess the issue and discuss an appropriate way of rectifying it where necessary.

Because salon services involve professional time, labour and products that have already been provided, we do not normally provide refunds once a service has been completed.

Where there is a genuine issue with the service, we must first be given a reasonable opportunity to inspect the hair and, where appropriate, rectify the issue.

Nothing in this policy affects your statutory rights under UK consumer law.

Hair Extensions Are Not Included

Hair extensions are not included in the service price unless the individual service description specifically states that hair is included.

This applies to braiding hair, human-hair extensions, weaves, closures, frontals and other extension hair required for a service.

Afro Hair Trends supplies a range of high-quality hair extensions, which customers can purchase directly from us.

If you would like us to provide the hair for your appointment, please contact us before your appointment so we can confirm the appropriate hair, availability and additional cost.

Getting an Accurate Price Before Booking

Some services may vary in price depending on your natural hair, length, density, desired style, extensions required and the amount of work involved.

If you would like a more accurate price before booking, please send us a clear, recent picture of your natural hair and a picture of the hairstyle you would like via WhatsApp:

WhatsApp: 07305662630

We can then advise you on the appropriate service and estimated cost before your appointment.

Hair & Service Preparation

Customers are responsible for reading the service description and arriving with their hair prepared as instructed.

If additional work is required because the booking instructions were not followed, an additional charge may apply or the appointment may need to be changed.

Please contact the salon before your appointment if you are unsure which service to book.

Prices

Prices displayed online may be starting prices where the final cost depends on factors including hair length, density, condition, desired result, additional products, extensions or additional time required.

Any necessary additional charges will be explained where appropriate.

Customer-Supplied Hair

Where a customer chooses to provide their own extensions, wigs, closures, frontals or other hair products, Afro Hair Trends cannot guarantee the quality, longevity or suitability of products that we did not supply.

Children & Guests

For health, safety and comfort within the salon, customers should avoid bringing additional guests or children who are not receiving a service unless this has been agreed with the salon beforehand.

Personal Belongings

Customers are responsible for their personal belongings while visiting the salon. Please take reasonable care of valuables brought onto the premises.

Photography & Social Media

We may occasionally ask customers for permission to photograph or record completed hairstyles for our portfolio, website or social-media channels.

Where consent is required, customers may decline.

Changes to Appointments

In exceptional circumstances, Afro Hair Trends may need to change the stylist or appointment arrangements. Where possible, we will contact you in advance and offer an appropriate alternative.

Contact Us

For questions about your appointment, pricing, hair extensions or these terms, please contact:

Afro Hair Trends
Stratford, London, United Kingdom
Email: afrohairtrends@gmail.com
WhatsApp: 07305662630

By completing a booking, you confirm that you have read and agreed to these Terms & Conditions.